Welcome to the Inkqe INC’s Cancellation and Refund Policy. This policy outlines the terms and conditions under which Clients may cancel their subscriptions and request refunds for the services provided by the Inkqe INC Platform. Our aim is to ensure transparency and provide a clear understanding of our policies regarding cancellations and refunds. By using the Inkqe INC Platform, you agree to adhere to the terms set forth in this policy. If you have any questions or need further clarification, please contact our customer support team at [email protected]

Please read this Policy carefully, as it forms a binding agreement between you and Inkqe Company. This Policy shall be read in conjunction with our Terms of Service and SaaS Agreement.

1. DEFINITIONS

Unless expressly stated otherwise, all the capitalized terms used in this Policy shall have the same meaning as ascribed to them in the Terms of Service and SaaS Agreement.

2. SERVICE DESCRIPTION

We use our best endeavour to provide accurate and materially complete description of all the services, subscription, and its features. However, we do not warrant that such description will always be accurate, complete, reliable, current, or error-free. We reserve the right to bring new features, and/or take out certain features of our services at any time at our sole discretion.

3. AUTOMATIC RENEWAL

Subscriptions to the Inkqe INC Platform will automatically renew at the end of each billing cycle unless the Client cancels the subscription before the renewal date. By allowing the subscription to renew, the Client authorizes the Service Provider to charge the provided payment method for the applicable subscription fees for the next billing cycle. Clients who do not wish to renew must cancel their subscription prior to the end of the current billing cycle to avoid being charged for the next cycle.

4. CANCELLATION

• Clients can cancel their subscription anytime via account settings or by contacting customer support. Access to the Platform and Services will continue until the end of the current billing cycle.
• If Clients request immediate cancellation, access will be terminated immediately, and any remaining time in the current billing cycle will be forfeited.
• Subscriptions will be automatically cancelled if payment is not made on time. Access to the Platform and Services will be suspended until payment is made.
• Upon cancellation, Clients will lose access to all features and services. Any associated data or content may be deleted, and the Service Provider is not obligated to retain or provide access to such data.
• To avoid automatic renewal and associated fees, Clients must cancel their subscription before the end of the current billing cycle.
• Any unused credits will be forfeited upon cancellation and are non-refundable.

5. REFUNDS

• Refund Eligibility: Clients can request a refund if they are not satisfied with the service within the first 30 days of their initial purchase.
• Non-Refundable Items: Renewal fees, fees for extra credits or services purchased after the initial subscription, and refund requests made after 30 days are not eligible for refunds.
• How to Request a Refund: Clients must email customer support at [email protected] with their purchase details and the reason for the refund request.
• Refund Process: Refund requests will be reviewed within 5 business days. Approved refunds will be processed within 5 business days after approval. The time it takes to appear in the Client’s account depends on their payment provider.
• Transaction Fees: Any transaction fees charged by payment processors are non-refundable

6. GOVERNING LAW AND DISPUTE RESOLUTION

Unless provided by the relevant statute, rules, or directives applicable to the jurisdiction in which you reside, in case of any claims, disputes or controversies arising out of or in relation to the services, or this Policy, the same shall be dealt with as per the Governing Law and Dispute Resolution clause as mentioned in the Terms of Service and SaaS Agreement.

7. UPDATES TO THIS POLICY

We may add to or change or update this Cancellation & Refund Policy at any time, from time to time, entirely at our own discretion, with or without any prior written notice. You are responsible for checking this Policy periodically. Your use of the platform after any amendments to this Policy shall constitute your acceptance to such amendments.